Terms and Conditions

CUSTOMER SERVICE

Customer Service at Galápagos is simple, just like it should be. We care about our customers just as much as we care about our products. It is our priority to make sure you are 100% happy with the quality of our products. If you are not totally satisfied with the quality of the Galápagos products you received, give us a call within 30 days to send the products back and well refill or refund your order.

West Coast Sales & Distribution Center:

Toll-Free 1 (800) 677-5777
T 1 (805) 933-4888
F 1 (805) 933-4890
sales@galapagospet.com
Santa Paula, CA 93060-2619
Office Hours: 8AM – 4:30PM M-F PST

PAYMENT TERMS

Net 30 days term from date of shipment for customers with approved credit. Late unpaid balances incur a 1.5% monthly finance charge (18%APR). Payments must be made in USD and can be sent by check, money order, Visa, MasterCard or American Express. Returned checks are subject to a $25.00 fee. COD orders are not accepted.

Payment Methods

We gladly accept the following forms of payment: check, money order, Visa, MasterCard or American Express.

How To Order: If your local distributor or wholesaler does not have the item you are looking for you may also place orders greater than $250 via our website, by emailing sales@galapagospet.com, or by calling Customer Service at 1 (805) 695-2505. We will be available to take your call from 8am to 4:30PM PST.

Canceling an Order: Please contact our Customer Service Department at 1 (805) 695-2505 or sales@galapagospet.com and we will do our best to modify or cancel orders that have not already shipped.

Sales Tax

Galápagos is business to business and our products are strictly for those with resale permits. This means that B2B should not expect to pay sales tax if they are reselling the product.

Backorders & Minimums

Our minimum order for new customers is $300 and the minimum re-order amount is $250. All backorders of less than $100 will be automatically cancelled without notice. Orders less than $150 will incur a $35 fee.

Product Use

Galápagos products are sold for a variety of markets and uses. Some of our products are not colorfast and may bleed or transfer color. We assume no responsibility for damages arising from the use or misuse of our products.

Business Conditions

Galápagos makes no warranty of any kind whatsoever, and specifically disclaims and excludes all other warranties of any kind or nature whatsoever, directly or indirectly, expressed or implied, including, without limitation, as to the suitability productivity, durability, fitness for a particular purpose or use, merchantability, condition, or any other matter with respect to its products.

In no event shall Galápagos be liable for claims for any other damages, whether direct, incidental, foreseeable, consequential, or special (including but not limited to loss of use, revenue or profit), whether based upon warranty, contract, tort (including negligence) or strict liability arising in connection with the sale or the failure of its products to perform in accordance with the stated specifications.

Galápagos reserves the right to refuse service to anyone.